A Manager that Operates with Autonomy and Skill

Joseph Garcia

Phone: 415-690-0339

Email: 415garcia@gmail.com



Dynamic Operations Manager provides hands-on, lead-by-example management and job execution. Puts forth 110% on all assigned tasks and inspires peers and junior staff alike to rise to the challenge. Brings to the table only the most effective and valuable skill sets as to cultivate and develop an attitude and environment of success.



-Re-engineered Customer Service department from the ground up. By putting a new structure in place with redeveloped service team accountability was created and productivity increased by 500%.

-Streamlined department structure company-wide. Decreased overlap and defined clear lines of inter-office communications resulting in a marked improvement of project management and client retention of over 200%

-Created a team environment among staff and management. By increasing morale while developing self-sufficient and accountable team members, employee retention increased by 150%





Strengths: Disciplined and experienced problem solver. Dedication to excellence in the workplace , a strong drive to motivate and a no-holds-barred mentality create a successful business attitude and makes for an indispensable team leader.







Professional Experience:



Omega1 Technology:

Project Manager/Executive Producer: September 15, 2006-Present

-Hand-selected talent, content and support staff

-Interpreted market needs and project direction

-Analyzed customer satisfaction input for product streamlining

-Collected and translated data for weekly/monthly/quarterly reporting

-Managed and maintained departmental budget

-Lead project development sessions for cross-departmental coordination

-Managed product execution and release

-Developed sales-driving communications strategies and plans to support creation of strong sales force.





KMartian 9 Systems:

Director of Marketing and Business Development: January 2004-September 2006

-Prioritized, defined and implemented long term business and operational support strategies

-Provided management input to CEO on business direction and other operational aspects

-Responsible for alliances and partnerships

-Lead market research and collateral development

-Managed web presence and promotions

-Provided direct input for increasing marketing strategies

-Developed network of partner relationships

-Scoped consulting projects and developed client proposals



Xeno Technology, Inc:

Operations Manager: February 1999-January 2002

-Oversee core business and operation development functions (purchasing, HR, security, finance, logistics)

-Maintained awareness of competitor positions in marketplace

-Supervised completion of benchmarks by staff and remote contractors to ensure deadlines met

-Established and oversaw internet marketing campaign

-Developed profitable sales and incentives programs

-Wrote business plan and defined market strategy to develop position and brand



Blackhawk Security 1990-1992

Senior Director, Special Projects:

-Directly handled recruitment of specialized personnel

-Ensured project completion by specified goal date

-Maintained discretion and security on assigned projects

-Projects primarily overseas and out of country

-Managed research and logistics on assignments



Private Contractor 1990-Present

-Contracted extensively by numerous private companies and individuals

-Contracts primarily focused on overseas assignments

-Coordinating and completing special projects with efficiency

-Completed hard deadlines in extremely unusual situations







Education:



University of California Los Angeles

Bachelor of Arts, Psychology, 1990

Minor Religious Studies, 1991

Minor Political Science, 1995



Rio Hondo College

Associate of Arts in Business





References: Available Upon Request