Techincal Sales Consultant/Account Manager
San Francisco, CA • 08/29/2007
ALEX RAYTER
arayter@gmail.com
Home (415) 753-3724
Mobile (415) 595-2703
Education:
11/04-Present
DeVry University, Fremont, CA
Technical Management – Bachelor’s
Expected Graduation: Summer of 2008
2/03 –4/03
Anthony School of Real Estate, San Francisco, CA
Completed Real Estate Principles course
6/99 – 6/00
Computer Learning Center, San Francisco, CA
Diploma: Network Administration/Information Technology Support
Graduated: Cum Laude
9/95 – 4/97
City College of San Francisco, San Francisco, CA
Major: Computer Science/General Education
Volunteer Work:
Men’s Divisions International (Operation E.L.F. - Everybody Loves Families
Federal Tax ID Number is 20-1439931.
Applicable Employment:
11/04 to 11/06
Attorney Allocation Manager, LegalMatch, www.legalmatch.com
As an Attorney Allocation Manager I was responsible for recruiting new attorneys/firms to help LegalMatch clients in situations of huge delays and inability to manage the influx of consumers and businesses requiring legal assistance. Responsible for prospecting new firms, completing interviews of all managing partners and all pertinent staff. Gave online presentations of LegalMatch Internet Marketing/Client Intake and internal systems. Responsible for analyzing the health of the prospective firm’s financial situation, marketing/client retention, relationships with past and existing clients and expertise in their practice areas in order to determine their success in our system. Attained the position of “Mentor” and was assigned and responsible for training new appointment setters, interviewers and closers. Conducted company wide training sessions specializing in specific areas of law, company technology/data systems and our enrollment process. Worked under strict deadlines, typical enrollment cycle 0-14 days. Responsible for negotiations of membership terms, pricing, coverage and practice areas. Part of a team was responsible for bringing in $1,750,000 in generated annual revenue to the company.
1/03 to 8/04
Mortgage Consultant/Technical Support, RCI Financial, www.myloan.net, San Francisco, CA
Generated leads and potential clients through a program called Leads to Loans, which consisted of direct telemarketing, advertising and cultivating referrals from past clients. Supervised a team of up to 5 telemarketers by providing on-going training and supervision. Packaged consumer loans and presented them to our affiliate lenders. Oversaw the loan approval process to its completion and closing of the loan. Helped potential clients with credit repair, debt consolidation and collection of appropriate paperwork in order to secure the loan approval. Also, helped maintain and repair computer network and provided general technical support. Helped with translation services in Russian.
8/2001 to 12/04
Team Lead, Value Sound and Technology, San Francisco, CA
Established online EBAY Store, which acquired and resold high-end stereo and computer network equipment. As principal and owner was responsible for buy-outs of excess hardware equipment from failing start up Internet companies that were going out of business and liquidating assets. Was responsible for all buyer/seller duties, including purchase, storage and shipment of equipment. Handled negotiations of price, method of payment and handling of funds for business. Average dollar amount in sales per month between $15-25 thousand. Was granted status of Exclusive Reseller of Bang & Olufson stereo and home entertainment equipment manufactured in Finland and considered one of the premier brands in the world for home audio entertainment. Provided technical support for clients on most Windows platforms, including desktop/laptop repair, MS Office and general Network Connectivity issues.
5/00 to 9/2001
Systems Administrator, Quokka Sports, San Francisco, CA.
The position included working in a team, which maintained, monitored and re-engineered the architecture of Quokka Sports’ internal/external systems. Helped manage NT network of 400+ workstations and 100+ servers in seven locations (hardware/software installs, upgrades, and maintenance). Responsible for supporting e-mail communications through Exchange 5.0 and client workstations. Managed trouble tickets with Computer Associates designed application, and monitored incoming call queue. Provided 24/7 coverage and support for production environment of over 40 web sites. Played a key role in technical integration of newly acquired Internet company (TotalSports.net). Participated in the development and documentation of implementation plans for new network resources as required; including file servers, e-mail, peripherals and software with the goal of achieving reliable upgrades with minimal impact on the business operations. Good knowledge of Compaq PROLIANT servers, DESKPRO’s, iPAQ’s and ARMADA lap tops. Worked with IP services: DNS, WINS/NetBIOS, and DHCP. Managed RAS and PAL NT dial up to Quokka network. Was last IT person to be let go and was responsible for all IT duties after company declared Chapter 11 and up to the time of closure. Provided emergency customer support for network/systems and traveling executive team. Implemented company wide hardware/software inventory and created and maintained database of all equipment and software licenses. Helped handle transfer of all data and company assets to Bankruptcy Court.
10/99 to 5/2000
Systems Support, Mazzetti & Associates, San Francisco, CA
Was responsible for all technical and general end user support for San Francisco office. Worked directly with IT Director to implement Network changes and upgrades. Provided technical support for multiple applications, including the following: AutoCAD 14/2000, MS Office 97/2000, MS Exchange, Intenet Explorer v5.0/5.5, Adobe Acrobat Reader v4.0, Norton AntiVirus, Cute FTP, Norton Cleensweep, Netscape Communicator, Act! 4.0, MS Outlook 97/98. Configured and maintained machines for 120 local and remote users. Created exchange mailboxes in NT Domain. Carried out troubleshooting of various network problems; performance, service failures, boot problems and permissions. Configured peripherals and devices. Kept detailed records of equipment, components, and software licenses in self-designed Access database. Setup RAS server and assisted remote users. Configured and maintained Oce 9600 large format plotter for CAD production team. Planned and implemented the migration of network environment from Windows 95 to 98/NT 4.0. Provided basic Network connectivity for Los Angeles office by laying down category 5 data lines. Assisted in small office network setup and support.
4/99 to 8/99
Corporate Reseller, COMPUTOWN INC., San Francisco, CAAcquired and managed Corporate Sales Accounts. Performed analysis of clients' networking needs and implemented integrated hardware/software solutions. Tested new equipment prior to sales and distribution. Familiarized myself with current software and hardware solutions through communication and interaction with vendors and distributors. Put together specs for medium to large companies including hardware and software configuration.
Specific IT Skills and Experience:
LAN/WAN Experience
Network / Systems/ Desktop Management
Experience in the design, implementation, and administration of Ethernet LANs/WANs
TCP/IP, DNS, WINS/Net Bios, DHCP, RAS, VPN, FTP and Internet connectivity
Network Operating Systems/CRM Systems
Experienced in Windows NT Server3.51 - 4.0 including multi-domain enterprise networks
Windows 2000 knowledge
Novell NetWare 3.12 and 4.x experience
Experience in managing client accounts using Salesforce and Upshot (Siebel) CRM Systems
Personal Operating Systems
Extensive Microsoft Windows NT Workstation, Windows 95/98/2000
Experience with Macintosh OS 8.0-9.0
Windows 2000 XP
Messaging Systems
Microsoft Exchange Server 5.0 -5.5
Outlook 98-2000 clients, (POP 3/SMTP mail) support
arayter@gmail.com
Home (415) 753-3724
Mobile (415) 595-2703
Education:
11/04-Present
DeVry University, Fremont, CA
Technical Management – Bachelor’s
Expected Graduation: Summer of 2008
2/03 –4/03
Anthony School of Real Estate, San Francisco, CA
Completed Real Estate Principles course
6/99 – 6/00
Computer Learning Center, San Francisco, CA
Diploma: Network Administration/Information Technology Support
Graduated: Cum Laude
9/95 – 4/97
City College of San Francisco, San Francisco, CA
Major: Computer Science/General Education
Volunteer Work:
Men’s Divisions International (Operation E.L.F. - Everybody Loves Families
Federal Tax ID Number is 20-1439931.
Applicable Employment:
11/04 to 11/06
Attorney Allocation Manager, LegalMatch, www.legalmatch.com
As an Attorney Allocation Manager I was responsible for recruiting new attorneys/firms to help LegalMatch clients in situations of huge delays and inability to manage the influx of consumers and businesses requiring legal assistance. Responsible for prospecting new firms, completing interviews of all managing partners and all pertinent staff. Gave online presentations of LegalMatch Internet Marketing/Client Intake and internal systems. Responsible for analyzing the health of the prospective firm’s financial situation, marketing/client retention, relationships with past and existing clients and expertise in their practice areas in order to determine their success in our system. Attained the position of “Mentor” and was assigned and responsible for training new appointment setters, interviewers and closers. Conducted company wide training sessions specializing in specific areas of law, company technology/data systems and our enrollment process. Worked under strict deadlines, typical enrollment cycle 0-14 days. Responsible for negotiations of membership terms, pricing, coverage and practice areas. Part of a team was responsible for bringing in $1,750,000 in generated annual revenue to the company.
1/03 to 8/04
Mortgage Consultant/Technical Support, RCI Financial, www.myloan.net, San Francisco, CA
Generated leads and potential clients through a program called Leads to Loans, which consisted of direct telemarketing, advertising and cultivating referrals from past clients. Supervised a team of up to 5 telemarketers by providing on-going training and supervision. Packaged consumer loans and presented them to our affiliate lenders. Oversaw the loan approval process to its completion and closing of the loan. Helped potential clients with credit repair, debt consolidation and collection of appropriate paperwork in order to secure the loan approval. Also, helped maintain and repair computer network and provided general technical support. Helped with translation services in Russian.
8/2001 to 12/04
Team Lead, Value Sound and Technology, San Francisco, CA
Established online EBAY Store, which acquired and resold high-end stereo and computer network equipment. As principal and owner was responsible for buy-outs of excess hardware equipment from failing start up Internet companies that were going out of business and liquidating assets. Was responsible for all buyer/seller duties, including purchase, storage and shipment of equipment. Handled negotiations of price, method of payment and handling of funds for business. Average dollar amount in sales per month between $15-25 thousand. Was granted status of Exclusive Reseller of Bang & Olufson stereo and home entertainment equipment manufactured in Finland and considered one of the premier brands in the world for home audio entertainment. Provided technical support for clients on most Windows platforms, including desktop/laptop repair, MS Office and general Network Connectivity issues.
5/00 to 9/2001
Systems Administrator, Quokka Sports, San Francisco, CA.
The position included working in a team, which maintained, monitored and re-engineered the architecture of Quokka Sports’ internal/external systems. Helped manage NT network of 400+ workstations and 100+ servers in seven locations (hardware/software installs, upgrades, and maintenance). Responsible for supporting e-mail communications through Exchange 5.0 and client workstations. Managed trouble tickets with Computer Associates designed application, and monitored incoming call queue. Provided 24/7 coverage and support for production environment of over 40 web sites. Played a key role in technical integration of newly acquired Internet company (TotalSports.net). Participated in the development and documentation of implementation plans for new network resources as required; including file servers, e-mail, peripherals and software with the goal of achieving reliable upgrades with minimal impact on the business operations. Good knowledge of Compaq PROLIANT servers, DESKPRO’s, iPAQ’s and ARMADA lap tops. Worked with IP services: DNS, WINS/NetBIOS, and DHCP. Managed RAS and PAL NT dial up to Quokka network. Was last IT person to be let go and was responsible for all IT duties after company declared Chapter 11 and up to the time of closure. Provided emergency customer support for network/systems and traveling executive team. Implemented company wide hardware/software inventory and created and maintained database of all equipment and software licenses. Helped handle transfer of all data and company assets to Bankruptcy Court.
10/99 to 5/2000
Systems Support, Mazzetti & Associates, San Francisco, CA
Was responsible for all technical and general end user support for San Francisco office. Worked directly with IT Director to implement Network changes and upgrades. Provided technical support for multiple applications, including the following: AutoCAD 14/2000, MS Office 97/2000, MS Exchange, Intenet Explorer v5.0/5.5, Adobe Acrobat Reader v4.0, Norton AntiVirus, Cute FTP, Norton Cleensweep, Netscape Communicator, Act! 4.0, MS Outlook 97/98. Configured and maintained machines for 120 local and remote users. Created exchange mailboxes in NT Domain. Carried out troubleshooting of various network problems; performance, service failures, boot problems and permissions. Configured peripherals and devices. Kept detailed records of equipment, components, and software licenses in self-designed Access database. Setup RAS server and assisted remote users. Configured and maintained Oce 9600 large format plotter for CAD production team. Planned and implemented the migration of network environment from Windows 95 to 98/NT 4.0. Provided basic Network connectivity for Los Angeles office by laying down category 5 data lines. Assisted in small office network setup and support.
4/99 to 8/99
Corporate Reseller, COMPUTOWN INC., San Francisco, CAAcquired and managed Corporate Sales Accounts. Performed analysis of clients' networking needs and implemented integrated hardware/software solutions. Tested new equipment prior to sales and distribution. Familiarized myself with current software and hardware solutions through communication and interaction with vendors and distributors. Put together specs for medium to large companies including hardware and software configuration.
Specific IT Skills and Experience:
LAN/WAN Experience
Network / Systems/ Desktop Management
Experience in the design, implementation, and administration of Ethernet LANs/WANs
TCP/IP, DNS, WINS/Net Bios, DHCP, RAS, VPN, FTP and Internet connectivity
Network Operating Systems/CRM Systems
Experienced in Windows NT Server3.51 - 4.0 including multi-domain enterprise networks
Windows 2000 knowledge
Novell NetWare 3.12 and 4.x experience
Experience in managing client accounts using Salesforce and Upshot (Siebel) CRM Systems
Personal Operating Systems
Extensive Microsoft Windows NT Workstation, Windows 95/98/2000
Experience with Macintosh OS 8.0-9.0
Windows 2000 XP
Messaging Systems
Microsoft Exchange Server 5.0 -5.5
Outlook 98-2000 clients, (POP 3/SMTP mail) support
Posted by: OhSoHandy User
Located: San Francisco, CA
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