Objective:

To attain a position in business, systems administration, or project management that will provide challenging opportunities for personal, professional, and technical growth.



Professional Profile:

•5+ years experience in financial services, 7+ years in technology operations, and administration

•Microsoft MCSE, MCP+I and Cisco Systems CCNA, Series 7 & 63 securities licensed

•Hard-working, strong team player & contributor, self-starter, and quick in the acquisition of new skills

•Multi-cultural experience of living in Tokyo, Japan (1984-89)





Experience:

01/07-07/07 Distraught Dot Com – Sr. Systems & Network Admin San Jose, CA

•Managed day-to-day IT operations for small dot-com ecommerce company – 4 locations, 20-25 employees, 35 servers, 2 datacenters

•Built-out second datacenter

•Webmux load-balanced application servers, SQL2005 databases, Cisco 1800s/5500s, Windows & Exchange 2003, Nagios/NTOP monitoring



09/06-01/07 ChevronTexaco – Systems Operations Analyst San Ramon, CA

•7X24 Level-2 hardware & software global monitoring for over 1500 servers in headquarters datacenter

•Act as a ‘problem manager’ responsible for tracking, escalation and troubleshooting of issues as they arise



03/06-09/06 Colliers International Partnership – Network Administrator San Jose, CA

•Monitor/Administer Windows network for large multi-site corporation, 10 sites, 500 users

•Windows (2000/2003) servers, printers, remote access, routers, firewalls, switches

•Active Directory migration 2000->2003

•Cisco/Fortigate/Extreme networking



12/04-02/06 Stone & Youngberg LLC – Sr. Systems Analyst/Network Admin San Francisco, CA

•Monitor/support day-to-day IT operations of 250 person investment bank, including 6 remote sites, 40+ Windows servers (NT, 2000, 2003), routers, firewalls, anti-virus, backups, desktops, LAN/WAN performance, upgrades/installs, centralized document management system

•Upgraded Exchange/Active Directory 2000->2003

•Cisco/Riverbed/Sonicwall/Foundry/Dell networking



03/04-07/04 Microsoft – Operations Analyst Mountain View, CA

•Provide front and back-end support for the servers of Microsoft's MSN Operations – over 1000 servers

•Monitor global on line delivery of services to over 280 Million users of the world’s largest web based email application – MSN Hotmail, Calendar, and MSN Messenger properties

•Monitor and react to alarms: perform initial investigations, problem segmentation and escalation



09/03-02/04 Argent Software – Regional Systems Engineer San Francisco, CA

•Technical Support Engineer responsible for assisting clients with installation & troubleshooting of enterprise monitoring software solutions – for Unix, and Windows environments.

•Live phone, and on-site demonstrations of software suite and its features & capabilities



10/02-04/03 ChevronTexaco – Systems Operations Analyst San Ramon, CA

•7X24 Level-2 hardware & software global monitoring for over 600 servers in headquarters datacenter

•Acted as a ‘problem manager’ responsible for tracking, escalation and troubleshooting of issues as they arose



04/02-10/02 ChevronTexaco – NT/Active Directory Systems Admin San Ramon, CA

•Level-2/3 troubleshooting, Active Directory, clustered file & print server support for global user base

•Served over 6000 users on mixed NT, XP, and Windows 2000 network

•Managed shared folders & groups, applied NTFS/Active Directory file permissions

Education: Performance Recognition:

Los Medanos Comm College – MCSE, CCNA Outstanding Customer Service

University of Central Florida – BS Finance Excellence in Service





Software and Trading Applications:

MS Windows NT/2000/XP/2003/Vista, SQL7/2000/05, Outlook/Office, Exchange 5.5/2000/2003, Active Directory, MS SMS/Desktop Authority, IIS/Apache, FreeBSD/Red Hat/CENTOS/Ubuntu Linux, TCP/IP, PC Anywhere/VNC, Cisco IOS, Bloomberg/Instinet/Nasdaq, NSI Doubletake, Blackberry Enterprise Server, Adobe Suite, HP/Compaq Systems Insight Manager, RoboCopy, HP Openview, NetIQ AppManager, Sitescope, Argent Suite/WhatsupGold, VMware/MS Virtual Server,

Vantive/Remedy/Clarify, Citrix Win/MetaFrame, Hyena, Symantec Ghost, MS Terminal Services, Xythos, CA Innoculate/Etrust, PestPatrol, Norton/McAfee/Trend Micro AV, Sonicwall & Fortigate Firewalls, Backup Exec, Symantec/Veritas Enterprise Vault, Riverbed, Mozilla, OpenOffice, Xythos, Interwoven iManage, Shoretel VOIP, Frontbridge/Postini/MxLogic, HP Data Protector/Legato, HP iLo/RiLo, Cisco IOS





Skills:

Cisco/Dell/IBM/Foundry & Riverbed/HP & Compaq hardware, Active Directory & Exchange administration, SAP support, cabling, LAN & WAN networking, DNS, DHCP, IP routing & firewalls, quick analytical thinker & problem solver, excellent written & verbal communicative skills, project management, SRI – The Science of Selling, great team player and corporate community member